Sloan Management Review
The traditional methods for driving operational excellence in global organizations are not enough. The most effective organizations make smart use of employee networks to reduce costs, improve efficiency and spur innovation.
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Resistance to change usually emanates from the two sources, an organization’s culture and its informal structure, which are difficult to see. Leaders can implement better change initiatives by combining an awareness of where people or groups sit in a network with a deeper appreciation of their cultural values and practice.
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